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Frequently
Asked Questions
Who Can Join Berrydog's Drop Ship Program
Types of Websites that can join Berrydog's Drop Ship Program.
How do I Join Berrydog's Drop Ship Program?
Placing Orders
How
do I begin placing orders?
Is your online order system secure?
Do you offer volume discounts?
Do you have minimum order requirements?
How soon will you inform me if a product is out of
stock or backordered?
Which forms of payment do you accept?
How long does it take for orders to ship?
Do you send confirmation and the tracking number to
us?
Account Setup
How
do I begin placing orders?
Do you have minimum order requirements?
How can I obtain A print catalog or image CD?
Drop Shipping
Do
you send confirmation and the tracking number to us?
What type of packaging do you use when drop shipping?
What
return address label is on the label?
Does
the packing slip contain our information or yours?
Is
the shipping cost on the package?
Does
it cost extra to have an order drop shipped?
Can
I drop ship to multiple addresses?
Do you drop ship internationally
How soon will you inform me if a product is out of
stock or backordered?
Payments Options
Is
your online order system secure?
Which forms of payment do you accept?
What is your refund policy?
Shipping
Do
you send confirmation and the tracking number to us?
How soon will you inform me if a product is out of
stock or backordered?
What are your shipping rates?
How long does it take for orders to ship?
Do you ship internationally
Do you send confirmation and the tracking number to
us?
What type of packaging do you use when drop shipping?
Is
the shipping cost on the package?
Can
I drop ship to multiple addresses?
Catalog/Products
What
sizes do you offer?
May I use your images on my web site or for auctions?
How can I obtain a print catalog or image CD?
Can
I download images, prices and a catalog?
Types
of Websites that can join Berrydog's Drop Ship Program? Back
to Top
Berrydog has very high standards for the type of sites it admits
to the Drop Ship Program. To qualify your website must
meet the following standards:
- Very
High quality commercial websites with a professional
appearance.
- No
Auction sites like Ebay or Discount sites.
- Website
must cater to women's fashion, swimwear, beachwear
or lingerie. We do not allow websites that sell
everything under the sun such as department store
type websites.
- No
websites selling adult related products.
- If
your website is under construction we must still
see a mock-up before we can approve you into the
program. If you do not have a mock-up then do not
contact us until you do.
How
do I Join Berrydog's Drop Ship Program? Back
to Top
If
your website meets all of the criteria's discussed above then your next step is to e-mail us at: service@berrydog.com. (NO
PHONE CALLS PLEASE) In your e-mail state that you
would like to join our drop ship program and include
the URL to your website as well as your contact information.
We will review your website and e-mail you back with
further information and instructions.
How
do I begin placing orders? Back to Top
Once we confirm
that you have been accepted into our Drop Ship program
you will be e-mailed a zip file with all the images
of the products you can sell along with a price list.
Most importantly you will be provided with a reusable
drop ship coupon code
that you will use when you place an order. You
simply go to our website at www.berrydog.com
select the product/s you would like to order and place
your order just as you would if you were a regular retail
client. During the check out process you will enter
the SHIP
TO MAILING INFORMATION: (YOUR CUSTOMER)
& the BILLING
INFORMATION (YOUR INFORMATION). Prior
to entering your credit card information you will be
given the option to enter your coupon code. Enter you
code number and click the coupon # to apply your discount.
Then enter your credit card information and we
will e-mail you a confirmation of the order that you
place.
VERY
IMPORTANT: DO NOT ENTER YOUR CUSTOMERS E-MAIL ADDRESS
IN THE SHIP TO E-MAIL ADDRESS FIELD. IF
YOU ENTER YOUR CUSTOMERS E-MAIL ADDRESS THEY WILL ALSO
RECEIVE A CONFIRMATION E-MAIL WITH YOUR WHOLESALE DROP
SHIP PRICE/S.
Is
your online order system secure? Back
to Top
Yes,
we use a SSL security to ensure that all transactions are safe.
Do
you offer volume discounts? Back
to Top
Yes, if you are ready to place a large order over $2000 dollars
we can discuss special wholesale pricing with you but
please do not contact us if you are not serious.
Do
you have minimum order requirements? Back
to Top
No, we do not have any minimum order requirements for our Drop
Ship clients.
How
soon will you inform me if a product is out of stock or backordered?
Back to Top
If an item is out of stock
we will inform you by email within 24 hours. It normally takes
1
week for our factory to reproduce out of stock items.
What
sizes do you offer? Back
to Top
Unlike other companies we offer a complete sizing line. Tops come
in Small, Medium & Large as do bottoms. Fitting
guidelines are provided with each item because our items
do not have standard uniform sizing across all products
and styles.
Which
forms of payment do you accept? Back
to Top
We accept Master Card and Visa Only. You will be required to enter
your credit card information each time you place an
order.
What
is your exchange / refund policy? Back
to Top
You have 10 days from the time a bikini is delivered to your customer
to contact us (VIA E-MAIL ONLY) for an EXCHANGE
ONLY.
You must provide us with the original order number and
we will then provide you with a Return Authorization
Number (RAN) and shipping instructions which you will then provide to your customer.
IMPORTANT:
Thong Bikinis and Lingerie can not be
returned under any circumstances for hygienic reasons
unless defective at
which time they will be replaced with the same exact
style and size. Wholesale orders are not refundable. The only exception and justification
for return of Thong Bikinis, Lingerie or Wholesale merchandise is defective merchandise, in which case,
we will replace it.
May
I use your images on my web site or for auctions? Back
to Top
You may use our pictures and image files for the purpose of selling
and advertising our products. Feel free to put them on your web
site but understand that all images are the copyrighted and the
property of Berrydog and we can require you to remove
the images at our discretion and for any reason. You
will be e-mailed the images you can use in zip format
once your are accepted into our program. Updated photo
and product list will be sent to you every 3-4 months.
How
can I obtain A print catalog or image CD? Back
to Top
At this time we do not provide print catalogs or image CDs.
Can
I download images, prices and a catalog? Back
to Top
No, we will e-mail you both your price list and image files once
you have been accepted into our program.
What
are your shipping rates? Back
to Top
Items are shipped flat rate and are not based upon the number
of items purchased. For instance standard shipping through
USPS (US Postal Service) with delivery confirm will
run you $5.00. Express shipping cost $15.65. All shipping
options will be available to you during the check-out
process. International shipping options can not be selected
for Dropship products as we only ship in the US.
How
long does it take for orders to ship? Back
to Top
Most orders process and ship within 3 business days. We recommend
that you tell your customers up front that it may take
up to 10 business days for their order to arrive.
Do
you send confirmation and the tracking number to us? Back
to Top
Yes, when the order ships we will automatically email you a delivery
confirm number.
Do
you send confirmation and the tracking number to us? Back
to Top
When the order
ships we will automatically email you your delivery confirm/tracking
information to you and only you . No reference to cost or invoicing is included
with the shipment.
What
type of packaging do you use when drop shipping? Back
to Top
All
orders are shipped in plain brown or priority mail package, no references
to company or contents are on the package.
What
return address label is on the label? Back
to Top
Distribution Center
3265 17th St. Suite 303
San Francisco, CA 94110
Does
the packing slip contain our information or yours? Back
to Top
No packing slips or documentation is including with the package
and we do not accept any documentation of your to be
included with the package.
Is
the shipping cost on the package? Back
to Top
Not most of the time but occasionally.
Does
it cost extra to have an order drop shipped? Back
to Top
No, we do not charge any fees or have minimum order requirements.
Can
I drop ship to multiple addresses? Back
to Top
Yes, however a separate order must be completed for each address
being shipped to.
Do
you ship internationally? Back
to Top
No, we no longer accept international orders. We only ship to the
US and US territories that are serviced by The United States Postal
service.
If
you have any questions please email (NO PHONE CALLS PLEASE) service@berrydog.com.
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