Customer Service:
BerryDog strives to provide you with the best customer service possible. If you have a problem or question you can send us an e-mail to: service@berrydog.com. We will do our best to send you a quick reply (usually in one-day).
If our help section doesn't answer your questions and you need an immediate response then please feel free to contact us at (858)206-3379. Do to the small nature of our company we ask that you leave a voice message if we are not around to get your call and we will make our best efforts to call you back ASAP.
BerryDog's Return Policy:
If you are not completely satisfied with a product you may return it FOR STORE CREDIT in its original condition, hang tags connected, hygienic liner in place, not worn, washed or stained for a full 20 days from the date of delivery
We will issue you a store credit less the shipping fee paid.
Please note due to hygienic reasons
thong and tonga bottoms and undies are not returnable. If you have a product that you wish to return please follow these three easy steps.
1) Contact our customer-service department to request a Return Authorization Number (RAN) by e-mail at:service@berrydog.com or call us 858-206-3379. Write or state your order number (found on your invoice), the item/s you are returning and the reason why (i.e. did not like, damage etc.). We will then give you, or e-mail you a return authorization number.
2) Ship your item/s to:
BerryDog Swimwear
C/O: Returns (WRITE YOUR RETURN AUTHORIZATION NUMBER HERE)
PO Box 26342
San Diego, CA 92126
3) ALL RETURNS MUST BE SHIPPED WITH IN 20 DAYS FROM THE DATE OF DELIVERY. PACKAGES MUST ALSO INCLUDE A DELIVERY CONFIRMATION OR TRACKING RECEIPT IN ORDER THAT WE CAN VERIFY THAT THE ITEM WAS SHIPPED TO US.
Upon receipt of the item/s, we will e-mail you a coupon that you can use on your next purchase.
NOTE: Items returned without an authorization may be returned at our discretion. In addition items returned without following the proper return procedures as outlined above are subject to an additional handling and restocking fee of 20%. We ask customers to follow the guidelines to ensure quick efficient and timely processing of your return and exchanges.
BerryDog's Exchange Policy:
If you would like to exchange a product due to fit or for any other reason you may return it to us (in its original condition, not washed or soiled) for an exchange for a full 20 days from the date of delivery. Please note due to hygienic reasons
we do not offer exchanges on thong/tonga bottoms and thong undies. Exchanges are subject to a reshipping fee of $5.00 domestic and $13-$15 for International
If you have a product that you wish to exchange please follow these three easy steps.
1) Contact our customer-service department to request a Exchange Authorization Number (EAN) e-mail at:service@berrydog.com or call us (858)206-3379. Write or state your order number (found on your invoice), the item/s you are exchanging and the size or product you would like to exchange for. We will then give you, or e-mail you an exchange authorization number.
2) Return item/s to:
BerryDog Swimwear
C/O: Exchanges (WRITE YOUR EXCHANGE AUTHORIZATION NUMBER HERE)
PO Box 26342
San Diego, CA 92126
3) ALL EXCHANGES MUST BE SHIPPED WITH IN 20 DAYS FROM THE DATE OF DELIVERY. ALL EXCHANGE PACKAGES MUST INCLUDE A DELIVERY CONFIRMATION RECEIPT OR TRACKING IN ORDER THAT WE CAN VERIFY THAT THE ITEM WAS SHIPPED TO US.
Upon receipt of the item/s, we will promptly exchange and reship your product/s and charge your account for the $5.00 reshipping costs.
Suggestions:
We like to hear from our customers. Tell us how we are doing, or not doing. Do you have an idea you would like to see us implement, or is there a Hot product you think we need to carry? Send your suggestions to service@berrydog.com
Out-of-Stock Orders:
BerryDog always strives to keep all material used in the manufacture of our suits in stock. Nevertheless, because of the made to order nature of our suits items we will occasionally run out certain colors of material. If we receive an order and we don't have the material available, we will inform you by e-mail and give you the date when it will be shipped. If the time of arrival does not meet with your satisfaction you can then select an item that is in stock or cancel the order. If
you ordered multiple items and 1 or more of the items you ordered are available
we will ship those items to you and adjust your invoice removing the item/s
that were not shipped and only charging you for what was shipped.
Shipment Notice & Tracking your order:
We will send you an automatic e-mail confirming that your product has been shipped.
If the shipping method you selected (i.e. Express Mail) allows for tracking
of your package the shipment confirmation e-mail will contain your tracking
number as well as a link to the shipping companies website which will allow
you to enter the number and track the progress of your order. Note: Most
of our domestic US packages are shipped via priority mail which does nto allow
for tracking. However, all Priority Mail package are shipped with delivery confirmation
so we will be able to tell when your order was delivered.
Contact Info:
We have tried to make this site as complete as possible however we understand that there are questions and topics we haven't covered. Please feel free to contact us with any further questions by phone at (858)206-3379 or by email at :service@berrydog.com . In addition, we like to hear from our customers. Tell us how we are doing, or not doing. Do you have an idea you would like to see us implement, or is there a Hot swimsuit you think we need to carry? Send your suggestions we'd love to hear them:service@berrydog.com
|
|
|
Your Shopping Cart is Empty
|
|
|
